To help people troubleshoot database access problems, we've created a page that explains some of the most common causes for access problems. In some cases, it may help you find a solution.

Visit the Database and Electronic Resource Triage to find tips on troubleshooting database access problems.  On this page, you can also find a link to a form to report the problem to us.

Here's a quick summary of our database troubleshooting tips: 

  • Lexis and Westlaw: these alsways require passwords. Use the LexisNexis or Westlaw law school pages for access assistance, or contact the library reference desk for help online or on the phone.
  • Off campus, be sure to access licensed databases through our online catalog.  By doing this, database providers recognize your use a being authorized.
  • If nothing works off campus: then the problem is commonly fixed by adjusting your account information in our online catalog.
  • Some problems are browser-specific: Internet web browsers each vary in the way they render web pages and support certain features.  Sometimes a database access problem can be solved by switching from Internet Explorer to Google Chrome (or vice versa).

We try to fix database problems as soon as possible, once reported.  Of course, we want every database to work for everybody, all the time.  Sometimes this doesn't work.

If you have problems accessing an electronic database, online book or other resource from the library, let us know.  The Database and Electronic Resource Triage should get you started in diagnosing problems we're happy to help solve.


This entry was posted on March 25, 2011 at 3:16 PM and has received 24436 views. There are currently 0 comments. Print this entry.